If you have a problem you should talk to your child’s teacher or a member of the Pastoral Team in the first instance. If it is not resolved, please come and talk to a member of my Senior Leadership Team or the Headteacher. The office staff will be able to arrange an appointment. Please contact them on 0121 386 7510.
If you are not satisfied with the response or feel the problem is not being addressed, you can make a formal complaint in writing in line with the Complaints policy . You can hand your complaint to the Chair of Governors via the school. The Chair of Governors will acknowledge your complaint and reply once she has enough information to respond.
You can find all the necessary information by reading our Complaints Procedure Policy.